Ronald B of Springfield, MA

Dear Mr. Hebert:I am writing to you to compliment you on running one of the area’s most successful businesses. I am a faithful customer, and have been for the last 10 years. Over those 10 years, I have experienced, observed, and enjoyed outstanding service, courteous, knowledgeable, and helpful staff, and great products. I have received great suggestions, and have learned how to open, close, and maintain my pool, because of Teddy Bear. I have purchased liners(with service), motors, covers, and outstanding chemicals for over 10 years. Although I do receive a discount on my purchases as a preferred customer, I still will not hesitate to pay more for Teddy Bear products, because of their effectiveness, and the service I receive.In these days of apathy and general laissez- faire attitude towards service, it is refreshing to know that everytime that I visit Teddy Bear Pools, my items will be stocked, my service will be excellent, and my pool problems will be solved. Keep up the good work! Sincerely,