Troubleshooting Your Hot Spring Spa

Why is my spa not heating?

Make sure:

1. The water is at a level which covers all of the jets as this affects the water flow through the heater.
2. The filter has been cleaned within the last four weeks by soaking it in BEAR STRIP  FILTER CLEAN and that filter is not older than 18 months. In order to test whether or not the filter is the cause of a no-heat situation, turn the power off to the spa at the main breaker: Take out the filter out of the spa (make sure that nothing is floating in the spa that could get sucked into the filter area). After leaving the spa off for 45 minutes turn the spa back on without the filters in the spa to see if it begins heating. If it begins heating you know it is the filter causing the problem.
3. The controls are set in continuous heat mode (standard thermostat) and/or programmed for several hours of heating.
4. Is SPA STAIN & SCALE used weekly? This prevents calcium buildup on the heater, which will lead to inefficient heat transfer.
5. Use SYSTEM FLUSH at least once a year to help remove organic build up in the heater.
6. If a Hot Spring Spa: Some heaters have a reset button, refer to owner’s manual for location or other tips. You should try locating/resetting this reset button before calling for an appointment.

My OZONE is humming, is there something wrong?

Ozone humming is normal. It is the vibration of ozone being sucked through the Mazzi Injector.

My spa has no power or is not heating and it is a cold winter day, what do I do?

If the spa has no power, or is not heating, place a droplight with a 60 or 75-watt bulb inside the access panel over pump one. (Facing control panel, usually behind right wooden section) Make sure it is not touching any components, wires, or insulation and replace the wooden panel to the best of your ability. Leave the cover on the spa to retain as much heat as possible.

My Moto-Massage is not working properly.

The number one cause is a clogged filter. Make sure your filter with the gray knob has been cleaned within the last four weeks by soaking in BEAR STRIP FILTER CLEANER and that the filter is not older than 18 months, unless it is a Tri-X filter. In this case you need to soak the filter if it has been more than three months, if less than three months, please run your filter through the rinse cycle on your dishwasher with NO DISHSOAP and NO DRYING CYCLE.

A quick test to see if the spa filter is the cause: Turn the power off to the spa at the main breaker then take out the filter with the gray knob (make sure that nothing is floating in the spa that could get sucked into the filter area). Turn the spa back on without the filter to see if it begins operating properly.

What is the best way to fill my spa?

1. To minimize airlocks in the equipment, put hose down the center of the gray standpipe in the filter compartment on a Hot Spring Spa.
2. Turn hose on. This will fill the tub through the heater, pumps and jets pushing most of the air out of the lines.
3. Fill the spa to the top of the highest jets.
4. HOT SPRING ONLY: For 240 v spas, turn on the 20 amp breaker and run jets 10 mins, then turn on the 30 amp breaker and continue to run jets 30 min. For 120 v spas, plug in and immediately turn on jets for 10 minutes. Either way, turn the diverter handle(if applicable)slowly 360°(Vista, Grandee GG version, Grandee CC version, Envoy, Siberian, Caspian, Pulse, Flair & Glow models, turn on the 30 amp breaker first, run jets for 10 mins, then the 20amp)

My Hot Spring Spa has a blinking red light on the control panel. What do I do?

1. Did you remember to put the hose down the center of the gray standpipe/filter area and clean your filters?
2. If No, the pump may have an airlock, or the filters may have tripped the hi-limit. Reset the hi-limit (Refer to Owner’s Manual) and place a hose down the gray standpipe (just like when you fill your spa) to flush out the air. If you have an ozone unit, look for a steady stream of bubbles, if you do not have an ozone unit, look for the curling/rippling of the top of the water.
3. Make sure there is no foreign debris in the spa, pull filters out and replace caps. Run jets 30 min, turn the power to the spa off for 1 minute, and then restore power.
4. If you have SpAudio, you may have a blown fuse or it may have come unplugged. Call for more information.
5. If red light stops blinking the problem has been corrected.
6. If red light is still blinking, Call our Spa Service Department for a service call. 413-594-2666 ext 110

My Hot Spring Spa has a blinking green light on the control panel. What do I do?

1. Turn power to the spa off for 1 minute, then turn power back on. For 240 v spas, turn on the 20 amp breaker and then turn on the 30 amp breaker. For 120 v spas, plug in.
2. If light continues to blink, Call our Spa Service Department for a service call. 413-594-2666 ext 110

My Hot Spring Spa has blinking Green and Red lights. What do I do?

This indicates low water flow, follow procedures for Blinking Red light

What should I do if I want like to empty my hot tub for the winter?

If winterizing spa, follow detailed steps in Owner’s Manual or contact our store for assistance. Damage caused to your spa by improper winterizing is NOT covered by your spa warranty, Call our Spa Service Department for a service call. 413-594-2666 ext 110