Order Placement

Security
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Redeeming Coupons & Discounts
If you have an applicable coupon code, it must be entered at the time of purchase online in the coupon section. We are unable to apply discounts after an order has been placed.

Sales Tax
Massachusetts sales tax (6.25%) is applied to all taxable items on orders from MA. Connecticut sales tax (6.35%) is applied to all taxable items on order from CT.


Shipping & Handling

Teddy Bear Pools & Spas reserves the right to ship product via the best way available whether it be UPS or USPS due to product variations in size, shape and weight. Requested shipping method by customer may not always be used. Teddy Bear Pools & Spas is not responsible for delays in shipping due to alternate methods used and no refunds will be issued to customer for delays in shipping. 

Shipping & Handling Cost
There is a $4.99 handling fee applied to all orders. Items ordered together may be shipped separately, but only one handling fee will be charged per order.

Shipping subject to method of shipping selected (i.e.: Second Day Air, 3 Day Select or Standard Ground) and actual weight of product. 

Shipping Cost Outside Of the United States

Teddy Bear Pools & Spas Web site and US retail businesses are operated within the continental US for customers within the US and therefore do not ship or bill to international addresses. Teddy Bear Pools & Spas delivers to street addresses (not P.O. Boxes or APO/FPO) in the continental US only.

What if a product is on backorder?
If a product is on backorder or out of stock, you will be immediately notified of the estimated ship date by phone or e-mail. 

Returns & Exchanges

A Return Authorization is required for all returns.  Returns received without a return authorization will be refused or promptly returned at your expense.  Please email us at [email protected] with any to receive you RA# or for questions regarding returns or our return policy. RA# may take up to 5 business days.

You may return any product (in new condition) within 30 days of the purchase date for a refund of the purchase price less a 20% restocking fee.  Sales tax will be refunded, if applicable. Items returned due to manufacturers defect are not subject to the 20% restocking fee, but they are subject to verification of defect by the manufacturer.

Returns on liners and winter covers will be accepted for manufacturing defects only. Please check your pool size and height before you order!

We are unable to credit you for shipping or handling charges.

Charges for shipping returned products back to us are your responsibility. We will exchange or refund your purchase, as you request. Please allow 21 days from the date you return your package for your refund to be credited or your exchange to be completed.

Send returns to:

Teddy Bear Pools & Spas Inc.
Attn: Customer Service Returns Dept.
RA # _______
41 East Street
Chicopee, MA 01020

How long will it take for my product(s) to arrive? 

In-stock orders placed Monday-Friday by 2pm EST are typically shipped within 24hours of receiving the order.  Liners may take up to 5 business days to be shipped. Shipping time varies based off shipping method selected. Orders placed after Thursday at 12pm EST and shipped via UPS may not leave our store until the first business day of the following week. Holiday & closures due to inclement weather may cause delays in processing time. 

UPS 2nd Day Air & UPS 3 Day Select Shipping:

Standard processing time still applies when selecting these shipping methods. Orders placed after Thursday at 12PM EST using UPS 2nd Day Air or UPS 3 Day Select may not leave our facility until the first business day of the following week and will arrive within 2-3 business days depending on the method selected. 

Teddy Bear Pools & Spas does not assume responsibility for delays in delivery caused by the carrier. We will not issue shipping refunds for shipping delays. 

Custom Orders
Delivery time of custom orders will be estimated at the time you receive your quote.

Express Shipping
Express Shipping is available during checkout, fees apply to all orders.

Oversized Delivery Items
Call for details on oversized items.


ABOVE GROUND POOL DELIVERY GUIDELINES

We offer shipping on all swimming pool packages and accessories throughout the Continental United States.
We do ship  Above Ground Pools to Alaska and Hawaii.
When you order one of our products over the phone or via the internet, you are agreeing that you have read, understand, and agree to our Shipping & Return policy.

Installed above ground pools.
No refunds are allowed.
No returns are allowed.

*Curbside Delivery

*Your residence or business must be accessible by a tractor-trailer.

You are not required to pay any additional shipping charges at the time of delivery.

The freight company will be delivering with a hydraulic lift gate truck and will take the product off the truck and place it in your driveway. The fright company is not required to place the product in your desired location.

The freight company will contact you before they deliver your product(s). Please plan ahead to arrange means of getting the product(s) to your desired location.

Please be aware that even with this service, you will still need 2 to 6 people to move the product(s) from the driveway to your desired location.

Receiving Freight: Clear Delivery
Receiving freight can be as easy as sending it if you follow a few steps:

Stay in contact with your supplier to find out when your shipment was shipped, what carrier it was given to, and an approximate arrival date.
When the shipment is delivered, inspect it immediately for obvious signs of damage.
Compare the number of shipping units received to the number listed on the delivery receipt.
Sign the delivery receipt.
The driver will help you receive your shipment and answer your questions.

While the driver is there, compare the pieces of freight you are receiving to the delivery receipt. If condition and quantity of your freight is acceptable, the driver will ask you to sign the delivery receipt. The driver will give you a copy, and take the original signed copy with him/her (as proof of delivery) for his/her employer’s records.

A signed delivery receipt with no exceptions, is called a “clear delivery.” Clear deliveries mean that there were no shortages or visible damage at the time of delivery.

Any items that are incorrect or missing from your shipment must be reported within 10 calendar days of delivery. It is the buyer’s responsibility to inspect any product to ensure nothing is incorrect or missing before beginning installation. Missing or incorrect parts reported within the timeframe stated above will be shipped by ground shipping or freight carrier (whichever applies). If the buyer wants the missing or incorrect parts that can be sent overnighted or 2-day aired, the customer will have to pay the applicable costs for those services.

Returns will be accepted only up to 10 calendar days after the buyer signs for delivery and only under the condition that the buyer arranges for shipping back to Teddy Bear Pools & Spas Direct and pays all applicable shipping charges to and from Teddy Bear Pools & Spas.

The buyer must call before returning merchandise or to cancel an order. All returns are subject to credit minus shipping charges, only after inspection of returned merchandise by Teddy Bear Pools & Spas. All returned merchandise will be subject to a 15-25% restocking fee due to depreciation. Cancellations that have already been shipped will be treated as a return.

Please note:

NO refunds will be given on installed swimming pools.
If you have any questions about shipping costs and policy, please call us at 800-554-BEAR

Thank you.

Teddy Bear Pools & Spas

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