Teddy Bear Service Departments
Welcome to the Teddy Bear Pools and Spas’ Service Department! Our expert team ensures your pool or spa stays in optimal condition for a hassle-free experience.
Regular maintenance is key to longevity and functionality. If repairs are needed, our skilled technicians can efficiently diagnose and fix any issues, restoring your pool or spa to top shape.
Planning to install a new pool or spa? Our team will guide you through the entire process, from equipment selection to seamless installation, tailored to your unique preferences.
Customer satisfaction is our top priority. We provide personalized and attentive service to exceed your expectations. Our friendly staff is always ready to assist with any questions or concerns.
Choose Teddy Bear Pools and Spas for all your pool and spa needs. We offer exceptional services, reliable repairs, thorough maintenance, and seamless installations. Contact us today to schedule an appointment or inquire about our services.
Spas/Hot Tubs
Teddy Bear Pool's Spa Service department will serve a variety of spas including Hot Springs, Tiger River, Hot Spot, Solana, and Limelight. Those spas, currently under manufacturer warranty, can be serviced through our department as well as those spas that are no longer under warranty.
Our certified service technicians are able to diagnose and repair or replace the following: interior acrylic, endure, or quite shells, exterior wood, circulation pump, jet pump, heater, circuit boards, and interior or exterior control panels. In the house, technicians are fully trained to repair internal foam leaks. Spas that qualify for this repair are serviced within our climate-controlled spa service department and redelivered upon the completion of the repair. Our department can be reached for questions or to schedule a service appointment at 1-800-554-BEAR Ext. 110
To learn more about our services and how we can assist you, please take a moment to fill out our contact form. Alternatively, you can reach us directly at 413-594-2666 ext. 110. We'll be sure to respond to your inquiry promptly and provide you with the information you need.
Teddy Bear Pools & Spas experienced Hot Tub delivery team will deliver, set up, and install your new Hot tub. Teddy Bear Pools & Spas wants to make sure that we leave you confident in your ability to safely and easily enjoy your new purchase. You bought a spa to RELAX, right?
To learn more about our services and how we can assist you, please take a moment to fill out our contact form. Alternatively, you can reach us directly at 413-594-2666 ext. 110. We'll be sure to respond to your inquiry promptly and provide you with the information you need.
Why is my spa not heating?
Make sure:
- The water is at a level that covers all of the jets as this affects the water flow through the heater.
- The filter has been cleaned within the last four weeks by soaking it in BEAR STRIP FILTER CLEAN and that filter is not older than 18 months. In order to test whether or not the filter is the cause of a no-heat situation, turn the power off to the spa at the main breaker: Take the filter out of the spa (make sure that nothing is floating in the spa that could get sucked into the filter area). After leaving the spa off for 45 minutes turn the spa back on without the filters in the spa to see if it begins heating. If it begins heating you know it is the filter causing the problem.
- The controls are set in continuous heat mode (standard thermostat) and/or program for several hours of heating.
- Is SPA STAIN & SCALE used weekly? This prevents calcium buildup on the heater, which will lead to inefficient heat transfer.
- Use SYSTEM FLUSH at least once a year to help remove organic build-up in the heater.
- If a Hot Spring Spa: Some heaters have a reset button, refer to the owner’s manual for the location or other tips. You should try locating/resetting this reset button before calling for an appointment.
My OZONE is humming, is there something wrong?
Ozone humming is normal. It is the vibration of ozone being sucked through the Mazzi Injector.
My spa has no power or is not heating and it is a cold winter day, what do I do?
If the spa has no power or is not heating, place a droplight with a 60 or 75-watt bulb inside the access panel over pump one. (Facing control panel, usually behind right wooden section) Make sure it is not touching any components, wires, or insulation, and replace the wooden panel to the best of your ability. Leave the cover on the spa to retain as much heat as possible.
My Moto-Massage is not working properly.
The number one cause is a clogged filter. Make sure your filter with the gray knob has been cleaned within the last four weeks by soaking in BEAR STRIP FILTER CLEANER and that the filter is not older than 18 months unless it is a Tri-X filter. In this case, you need to soak the filter if it has been more than three months, if less than three months, please run your filter through the rinse cycle on your dishwasher with NO DISHSOAP and NO DRYING CYCLE.
A quick test to see if the spa filter is the cause: Turn the power off to the spa at the main breaker then take out the filter with the gray knob (make sure that nothing is floating in the spa that could get sucked into the filter area). Turn the spa back on without the filter to see if it begins operating properly.
What is the best way to fill my spa?
- To minimize airlocks in the equipment, put a hose down the center of the gray standpipe in the filter compartment on a Hot Spring Spa.
- Turn the hose on. This will fill the tub through the heater, pumps, and jets pushing most of the air out of the lines.
- Fill the spa to the top of the highest jets.
- HOT SPRING ONLY: For 240 v spas, turn on the 20 amp breaker and run jets 10 mins, then turn on the 30 amp breaker and continue to run jets 30 min. For 120 v spas, plugin and immediately turn on jets for 10 minutes. Either way, turn the diverter handle(if applicable)slowly 360°(Vista, Grandee GG version, Grandee CC version, Envoy, Siberian, Caspian, Pulse, Flair & Glow models, turn on the 30 amp breaker first, run jets for 10 mins, then the 20amp)
My Hot Spring Spa has a blinking red light on the control panel. What do I do?
- Did you remember to put the hose down the center of the gray standpipe/filter area and clean your filters?
- If No, the pump may have an airlock, or the filters may have tripped the hi-limit. Reset the hi-limit (Refer to Owner’s Manual) and place a hose down the gray standpipe (just like when you fill your spa) to flush out the air. If you have an ozone unit, look for a steady stream of bubbles, if you do not have an ozone unit, look for the curling/rippling of the top of the water.
- Make sure there is no foreign debris in the spa, pull filters out, and replace caps. Run jets 30 min, turn the power to the spa off for 1 minute, and then restore power.
- If you have SpAudio, you may have a blown fuse or it may have come unplugged. Call for more information.
- If red light stops blinking the problem has been corrected.
- If the red light is still blinking, Call our Spa Service Department for a service call. 413-594-2666 ext 110
My Hot Spring Spa has a blinking green light on the control panel. What do I do?
- Turn power to the spa off for 1 minute, then turn the power back on. For 240 v spas, turn on the 20 amp breaker and then turn on the 30 amp breaker. For 120 v spas, plugin.
- If the light continues to blink, Call our Spa Service Department for a service call. 413-594-2666 ext 110
My Hot Spring Spa has blinking Green and Red lights. What do I do?
This indicates low water flow, follow procedures for Blinking Red light
What should I do if I want to empty my hot tub for the winter?
If winterizing the spa, follow the detailed steps in the Owner’s Manual or contact our store for assistance. Damage caused to your spa by improper winterizing is NOT covered by your spa warranty, Call our Spa Service Department for a service call 413-594-2666 ext. 110.
Hot Spring Spa Factory Direct Replacement Parts & Accessories
You know that “You Get What You Pay For”. At Teddy Bear Pools & Spas we sell genuine, factory direct, Watkins replacement parts & accessories for your Hot Spring Spa. Our factory-trained staff is ready to help you find the part(s) you need.
Teddy Bear Pools & Spas prides itself in having thousands of factory direct replacement parts on-hand and ready to ship. Let our Watkins Factory Trained Staff guide you through your repair. If you live in Massachusetts or Northern Connecticut and would like us to do the work for you, Click Here to contact our Spa Service Department to set up an appointment.
Teddy Bear Pools & Spas services Hot Spring, Limelight, Tiger River, Hot Spot & Freeflow Hot tubs.
Don’t throw your money away buying inferior imitation parts. Shop online at TeddyBearPools.com today!
Teddy Bear Pools is constantly adding products to its online catalog, so if you don’t see the part(s) you need an e-mail or parts department.
Above-Ground Pools
Teddy Bear Pools Aboveground Pool Liner Replacement and Renovations Department is here to help you love your pool all over again! We offer premium vinyl liners to replace your damaged or old and fading existing liner. We can also repair or replace the pool wall if damaged by corrosion or just a bad winter.
Already decided to replace your liner? It's a good time to think about general upgrades to the rest of the pool, some of which can't be done without changing your liner. We can install new underwater lighting, replace skimmers, install new filter systems, install chlorine-free water care systems, and install pool heaters at this time.
Of all the things we offer, our customer service is what we value most. We take great pride in this, which is the main reason why so many people pick Teddy Bear Pools! If you decide on Teddy Bear Pools for your liner replacement and renovations, you will be choosing a company with a strong reputation for customer service
, which has been servicing our community for Since 1975!
We carry only the best quality liners available in the industry - made from virgin vinyl, not recycled vinyl like many others. Even in our Aboveground pool liners, we use higher quality In-ground pool material. For our customers, we feel this is the best value for their dollar. Buying a cheaper liner from another company may save you a couple of dollars initially, but in the long run, it may cost you a lot more by having to replace that liner more frequently!
To find out more about what we can do for you, please fill out our contact form, or call us at 413-594-2666 ext. 134.
Teddy Bear Pools & Spas features Teddy Bear Above Ground Pools, Premier Aluminum Pools, and Sharkline as well as liners for Esther Williams & Johnny Weissmuller Above ground Pools.
The only place to go for Ludlow, Northampton, Wilbraham, and the rest of Western Massachusetts and Northern Connecticut.
Contact Us For Available Liner Patterns
Teddy Bear Pools Above Ground Pool Repair Department specializes in the following: vinyl liner replacements, aluminum, and steel total wall replacement or wall section replacement due to corrosion, pool re-leveling, Hayward skimmer and return fitting replacement, leak detection, vinyl liner patching, moving Teddy Bear pools, and take-down + disposal of old pools. We also offer damage and insurance estimates, pool deck add-ons, heater installations, underwater lighting installation, filter replacements, and structure straightening.
Warranty work on Premier Aluminum Pools, Esther Williams, and Sharkline Aboveground pools and vinyl liners:
- 20-year warranty on liner seams.
- 1-year warranty on labor.
See Below for our Liner Patterns
To find out more about what we can do for you, please fill out our contact form, or call us at 413-594-2666 ext. 134.
The only place to go when you live in Westfield, West Springfield, Holyoke, and the rest of Western Massachusetts and Northern Connecticut.
Stock Liner Patterns:
Esther Williams Hung Liner 48", 50", or 52" Wall Height:
Nordic Tide/Atlantic Stone Pattern
Teddy Bear Pools' Service Department handles openings and closings for in-ground and above ground pools, residential and commercial. Teddy Bear Pools' Service Department also installs and repairs filters, pumps, chlorinators, heaters, automatic vacuums, ionizers, ozonators, and solar cover reels. In addition, the Service Department takes care of general repairs for inground pools, including, but not limited to, leak detecting, pressure testing plumbing, replacement of skimmers, diving boards & underwater lights, installation of drop-in steps & solar covers, and filter cleanings.
Our team has years of experience repairing plumbing leaks, upgrading existing plumbing, and relocating filtration systems.
To find out more about what we can do for you, please fill out our contact form, or call us at 413-594-2666 ext.123 or ext.140
To view the owner’s responsibilities:
detailing the pool OPENING click here
detailing the pool CLOSING click here
Above Ground Pool Opening Instructions Video
Above Ground Pools Opening Instructions
- Use an electric sump pump (always place a Frisbee or similar object under the pump) or siphon the water off of your cover if you have a solid cover.
- Carefully remove any debris off of the cover.
- Disconnect and remove the cable from the ratchet and any cover clips.
- Remove the cover slowly. Try not to get any water or debris that may be on your cover into the pool.
- Remove your pillow by detaching the kite string and deflate your pillow for storage.
- Bring your water level to half-skimmer and remove any leaves or other debris from the pool with a leaf net. Expect your water level to be low in your pool. (This occurs due to ice and water displacement.)
- Check your pump, skimmer, and filter to be sure they are in proper working condition. Be sure that the o-ring in your pump housing is lubricated and not worn out.
- Install your pump on the base with two pump mounting screws and connect your ground wire. Set your filter on the base and connect the union between the pump and filter.
- Connect the pump suction hose to the skimmer and the return hose to the outlet. (If you have a chlorinator, connect your return hose from the filter to the chlorinator then connect the return hose to the outlet.) Make sure the hose clamps are tight.
- Making sure the lid/cover on your pump is tight; remove the winter plug from the return fitting. The eyeball return fitting should be pointing down and the Aqua door or ice plate from the skimmer. Be sure to tighten the screws on the skimmer with a #3 Philips head screwdriver.
- Install the skimmer basket, skimmer weir, and the ladder into its flanges. If you have drop-in-steps, place the sandbags (in the protective plastic bags) into the stairs and lower the stairs into the pool then connect the handrail.
- Let the pump/strainer housing fill with water. Turn on your filter system. IMPORTANT: Make sure that all of the electrical connections are grounded first. Test your GFCI.
- If you have a D.E. filter, add the proper amount of Diatomaceous Earth to the skimmer with the filter system running. (For more information see the operating your D.E. filter handout)
- Hayward EC 40 requires 4 LBS of DE or 4 DE scoops
- Hayward EC 45 requires 4 LBS of DE or 4 DE scoops
- Hayward EC 50 requires 5 LBS of DE or 5 DE scoops
- Hayward EC 65 requires 6 LBS of DE or 6 DE scoops
- Hayward EC 75 requires 7 LBS of DE or 7 DE scoops
For your convenience, we carry one (1) pound D.E. cups in our retail store.
If you have a cartridge filter, be sure the cartridge is installed correctly. (For more information, see operating your Cartridge filter handout.)
If you have a Sand Filter, make sure the drain plug is installed.
Properly fill with filter sand. Backwash the filter first.
- Shut off the pump.
- Move the valve handle to the filter position and then turn the pump on.
- We recommend replacing your filter sand a minimum of every two years.
NOTE: Always turn off your pump when moving the valve handle.
- Do not vacuum your pool for at least 24 hours.
- You should now add all of your chemicals from your Teddy Bear Pools opening kit. It is important that you use all of the chemicals that are contained in your kit. When adding your opening chemicals, it is not necessary to wait in between chemical applications. It is best to walk around the perimeter of the pool slowly when adding the chemicals to assure more even distribution.
- POOL WATER CLARIFIER--The purpose of this product is to coagulate fine dirt, silt, and other contaminants so that your filter will more readily remove them from your water.
- BEAR ALGAE OUT is a broad spectrum non-foaming algaecide used to inhibit algae from growing. Add directly by walking around the perimeter of the pool surface.
- BEAR SHOCK 56 is a very effective un-stabilized chlorine shock that is soluble in water with no residual. It kills bacteria and algae. Pre-dissolve it in a plastic bucket by adding water to the bucket. Then, add the Bear Shock and stir it in with a wooden stick. If any shock remains on your pool bottom, brush it until it dissolves. For best results, add it to your pool in the evening. DO NOT use your solar blanket on the pool for 24 hours after adding a shock to your pool.
- Let your opening chemicals circulate throughout the pool for 24-48 hours.
- Clean your cover with “Teddy Bear Cover Cleaner” to prevent sticking, mildew, algae, or unpleasant odors.
- Fold cover and store in your basement. It should not be stored in a shed or the garage. Ants or mice may destroy your cover!! We recommend placing it in a Rubbermaid 30 gallon tub with a lid
- Bring a water sample to the store for analysis. Please utilize our free water sample bottle or use a CLEAN QT plastic container. Do not use empty chemical containers. Also, a list of chemicals you currently have at home.
- Each spring, you should replace any old testing solutions. We recommend replacing your DPD #1 and Phenol Red on a yearly basis to achieve more accurate results when testing your water. Do not use OTO Reagent for chlorine. It gives you your total chlorine level, not your free chlorine level.
- REMEMBER, to always read and follow the product instructions on all pool chemicals.
If you have any questions, do not hesitate to call us at (413) 594-2666 or (800) 554-BEAR.
Thank you for your patronage and continued support.
In-Ground Pools
Teddy Bear Pools Inground Liner Replacement and Renovations Department is here to help you love your pool all over again! We offer premium vinyl liners to replace your damaged or old and fading existing liner. We can also put vinyl liners in existing cement or gunite pools. With every Latham Liner we install, we include a free pressure test, to check the pools underground plumbing. We also replace skimmer and return faceplates, where available.
Already decided to replace your liner? It's a good time to think about 
general upgrades to the rest of the pool, some of which can't be done without changing your liner. We can install new underwater lighting, replace skimmers, install new filter systems, and run new underground plumbing. We can connect you with qualified masons to replace or rehab your existing pool deck. Of all the things we offer, our customer service is what we value most. If you choose Teddy Bear Pools for your liner replacement and renovations, you will be choosing a company with a strong reputation for customer service, which has been servicing our community since 1975.
To find out more about what we can do for you, please fill out our contact form, or call us at 413-594-2666 ext. 136 and we'll get back to you as quickly as possible.
Before via After
One Year Later
For the ultimate In-Ground Pool Renovation in Ludlow, Hadley, Longmeadow and the rest of Western Massachusetts count on Teddy Bear Pools & Spas.
Teddy Bear Pools' Service Department handles openings and closings for in-ground and above ground pools, residential and commercial. Teddy Bear Pools' Service Department installs and repairs filters, pumps, chlorinators, heaters, automatic vacuums, ionizers, ozonators, and solar cover reels. In addition, the Service Department takes care of general repairs for inground pools, including, but not limited to, leak detecting, pressure testing plumbing, replacement of skimmers, diving boards & underwater lights, installation of drop-in steps & solar covers, and filter cleanings.
Teddy Bear Pools' Service Department offers custom measured safety covers with professional installation. Our team has years of experience repairing underground plumbing leaks, upgrading existing plumbing, and relocating filtration systems. The service department has even installed and repaired filter and heating systems on everything from Baptismals and Mikvahs to lobster tanks!
To find out more about what we can do for you, please fill out our contact form, or call us at 413-594-2666 ext.123 or ext.140 and we'll get back to you as quickly as possible.
To view the owners' responsibilities for:
Pool Openings click here
Pool Closing click here.
Teddy Bear Pools' Service Department
Handles openings and closings for in-ground and above ground pools, residential and commercial. Teddy Bear Pools' Service Department also installs and repairs filters, pumps, chlorinators, heaters, automatic vacuums, ionizers, ozonators, and solar cover reels. In addition, the Service Department takes care of general repairs for in-ground pools, including, but not limited to, leak detecting, pressure testing plumbing, replacement of skimmers, diving boards & underwater lights, installation of drop-in steps & solar covers, and filter cleanings.
Teddy Bear Pools' Service Department offers custom measured safety covers with professional installation. Our team has years of experience repairing underground plumbing leaks, upgrading existing plumbing, and relocating filtration systems. The service department has even installed and repaired filter and heating systems on everything from Baptismals and Mikvahs to lobster tanks!
To find out more about what we can do for you, please fill out our contact form, or call us at 413-594-2666 ext.123 or ext.140
To view the owner’s responsibilities:
detailing the pool OPENING click here
detailing the pool CLOSING click here
No one likes the chore of pool service, but regular care keeps the water clean and balanced, and your equipment functioning properly. The good news is that pool maintenance is easier than ever and should take no longer than a few minutes a week.
[accordion clicktoclose=true][accordion-item title="Click to see General Maintenance Tips"]
Testing The Water
Pool water should be tested 2 times a week to ensure a clean swim environment and a long life for your pool.
Pool Water Level
The level of your swimming pool water can be the difference between fun in the sun and a pool area disaster.
Filter Maintenance
Proper filter maintenance will allow you to enjoy your backyard paradise for many years.
Vacuum your pool
Most pool owners opt for an automatic swimming pool cleaner, but some also choose to perform this task manually with basic cleaning equipment.
Check your Equipment
You can safeguard your swimming pool area with a regular inspection of the equipment pad. Several elements come together at your equipment including water, gas, electricity, and chemicals.
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And as always if you need help the Teddy Bear Pools & Spas Service Department is here to help.
Esther Williams & Johnny Weissmuller
Teddy Bear Pools has become a distributor of replacement parts for the former Esther Williams and Johnny Weissmuller Pools.
Wil-Bar International is North America’s largest manufacturer of aboveground swimming pools, with a rich 45-year history of their own in the industry. The former Esther Williams pool line will now be produced by Premier Aluminum Pools (a division of Wilbar International), giving the same attention to quality and detail customers have come to expect. Teddy Bear Pools & Spas has become a Parts Distribution Center for Esther Williams and Johnny Weissmuller pools by Premier Aluminum Pools. With support from Wilbar International, Teddy Bear Pools will be able to offer replacement parts for your pool.
Who is Teddy Bear Pools & Spas?
Teddy Bear Pools & Spas continues to be the premier dealer of pools and spas in all of Massachusetts. Teddy Bear Pools & Spas has an unrivaled reputation for delivering quality pool installation and yearly maintenance. Unlike some of our competition, we specialize only in pools and spas. We believe that being experts in our field is more important than being all things to all people. In fact, our 50,000 square foot retail and warehouse space in Chicopee, MA, allows us to offer an unrivaled selection of pools, parts, chemicals, and accessories.
With over 40 years of Installation and Service experience, and over three decades of installing Esther Williams above ground pools, Teddy Bear Pools & Spas has the confidence in helping customers find the parts they need. Our long-standing relationship with Wilbar International gives us unique access to provide the services you need. Need help finding the parts you need? E-mail Our Parts Department See Available Parts for SaleShop Parts Online